Money Back Guarantee

If you place an online order, it's good to know that you're able to get your money back if you're not satisfied with the product. We give you 14 days to decide whether you made the right choice (in stores you can try the product before you purchase it and we use an exchange garantee). Discover the other KEYMUSIC customer benefits

How does it work?

KEYMUSIC offers a trial period of 14 days. This period starts when the product is delivered. After 14 days, the purchase agreement is a fact. During this period you will need to deal very carefully with the product and the packaging. If you're not sure whether you should keep the product or send it back, don't use it excessively. We don't take back damaged or heavily used articles. Outlet products are non-refundable. 

Terms and conditions
Bedenktijd The trial period starts at the time of delivery.
Bedenktijd The date of receipt is registered by the shipping company. You always have to sign for delivery.
Bedenktijd You can only claim the money back guarantee when you can return the product unused, undamaged and in the original packaging. You are allowed to take the product out of the box to see it.

Handle the package with care. We strongly recommend you to keep the original box and packaging and to open it with care, so you can use the box again to return your order. 


The trial period is only for reviewing your order. It's not allowed to use the products for other purposes, like gigs, studio recordings, rehearseal sessions or other regular uses. 


The shipping costs for returning an order are on your own account, as well as the risk that comes with shipping, i.e. when the product gets damaged or lost during shipping. 


If you want to return a product, the shipping and the product condition must meet our terms. Read more about return shipments at our customer service page. 


With an online purchase, the refund will always happen afterwards by bank transfer or via the payment method that was used for the purchase. We don't refund cash money. With a purchase in the store you can use the exchange guarantee within the cooling-off period or you will receive a voucher.

Bedenktijd When not all conditions are met, you may not get a full refund or you cannot make use of the exchange scheme.
Bedenktijd The 14-day return garantee van not be claimed with special orders, software & music books.

Some examples:

- A guitar may be played cautiously, but should not contain any signs of use, like fingerprints or scratches. The protective films on pickups and pickguard, as well as the stickers and labels should not be removed. 

- A CD player, mixer or controller may be powered up, but you are not allowed to use it. 

- An amplifier, speaker or mixing console may be connected, but you are not allowed to produce sound with it.